Terms & Conditions

Welcome to Dishant Service Center ("we," "us," or "our"). These Terms & Conditions ("Terms") govern your access to and use of our website dishantrepairservicecenter.com and our appliance repair services.

By accessing our website, scheduling a service appointment, or using any of our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

These Terms constitute a legally binding agreement between you and Dishant Service Center. We reserve the right to update or modify these Terms at any time without prior notice. The "Last Updated" date at the top of this page indicates when the Terms were last revised.

This independence disclosure is provided in compliance with Google Ads policies and consumer protection regulations to ensure complete transparency about our business relationship with appliance manufacturers.

Service Appointment Booking

You can book our services through:

• Our website contact form
• Phone call at +977 985-1271538
• Direct visit to our service center in Gangabu, Tokha-11

Diagnostic & Service Charges

We are committed to price transparency in compliance with Google Ads policies:

1. Free Initial Assessment: We provide a free initial assessment of your appliance's issue when you contact us.
2. Diagnostic Fee: A diagnostic fee of NPR 500 applies when our technician visits your location to diagnose the appliance. This fee covers transportation and initial diagnosis time.
3. Diagnostic Fee Waiver: If you proceed with the repair, the diagnostic fee is waived and included in the total repair cost.
4. Upfront Estimates: After diagnosis, we provide a written or verbal estimate detailing:
   • Parts required and their costs
   • Labor charges
   • Total estimated repair cost
5. No Obligation: You are under no obligation to proceed with the repair after receiving the estimate. If you choose not to proceed, only the diagnostic fee (NPR 500) is payable.

What Our Warranty Covers

• All replacement parts installed by our technicians
• Labor for the specific repair performed
• Return service if the same issue reoccurs within the warranty period

What Our Warranty Does NOT Cover

• Physical damage to the appliance caused by misuse, accidents, or external factors after our repair
• Power surges or electrical issues from your home's electrical supply
• Unauthorized tampering with the appliance after our repair
• Issues unrelated to the original repair
• Appliances that were already beyond economical repair due to age or previous damage
• Normal wear and tear on unrelated components

Warranty Claim Process

To make a warranty claim:

1. Contact us within the warranty period describing the issue
2. Provide your original service receipt or reference number
3. Our technician will assess whether the issue is covered under warranty
4. If covered, we will schedule a return visit to fix the issue at no additional cost

Payment Timing

Payment is due upon completion of the repair service, before our technician leaves your premises. We provide a detailed receipt for all payments made.

Accepted Payment Methods

We accept the following payment methods for your convenience:

Payment Disputes

If you have any concerns about your bill, please contact us immediately at +977 985-1271538. We are committed to resolving any payment disputes fairly and promptly.

While we strive to provide high-quality repair services, Dishant Service Center's liability is limited as follows:

Direct Damages

Our maximum liability for any claim arising from our services shall not exceed the total amount you paid for the specific repair service in question.

Indirect Damages

We are not liable for any indirect, incidental, consequential, or special damages including, but not limited to:

• Food spoilage due to refrigerator or freezer failures
• Loss of use of the appliance during repair time
• Damages arising from pre-existing conditions or age-related failures
• Consequential business losses for commercial appliances

Appliance Condition Limitations

We are not liable if:

• An appliance is already beyond economical repair due to age, previous damage, or manufacturer defects
• Repair attempts reveal additional issues that make complete repair impractical
• Required replacement parts are no longer available for older appliance models

Customer Responsibilities

You agree to:

• Provide a safe working environment for our technicians
• Disclose any known hazards related to the appliance
• Ensure the appliance is accessible for repair
• Back up any data or settings on smart appliances before service

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the Laws of Nepal, without regard to its conflict of law provisions.

Jurisdiction

Any legal disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts located in Kathmandu District, Nepal.

Dispute Resolution Process

We believe in resolving disputes amicably:

1. Direct Contact: First, contact us directly to resolve any issue
2. Written Notice: If unresolved, provide written notice of the dispute
3. Mediation: We prefer mediation before legal action
4. Legal Action: As a last resort, legal proceedings may be initiated

Consumer Protection

These Terms do not affect your statutory rights under Nepali consumer protection laws. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.