Privacy Policy

This Privacy Policy describes how Dishant Service Center ("we," "us," or "our") collects, uses, and shares your personal information when you use our website dishantrepairservicecenter.com and our appliance repair services.

We are committed to protecting your privacy and ensuring transparency about our data practices. This policy complies with Google Ads requirements and other applicable privacy regulations.

1. Who We Are

Dishant Service Center is an independent home appliance repair service center operating in Kathmandu Valley. We specialize in repairing washing machines, refrigerators, televisions, and other household appliances.

We are not affiliated with any appliance brands or manufacturers. We are an independent, locally-owned service center providing repair services for various makes and models of appliances.

Our services include same-day repairs, free diagnosis, and a 90-day warranty on all repairs as referenced on our website. We service Kathmandu, Bhaktapur, and Lalitpur areas.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide:

• Contact Information: Name, email address, phone number, and physical address when you schedule a repair or contact us
• Appliance Information: Details about the appliance needing repair, including make, model, and issue description
• Service Details: Appointment preferences, service history, and repair notes
• Communication Records: Correspondence with us via email, phone, or contact forms

Automatically Collected Information:

• Technical Data: IP address, browser type, device information, and operating system
• Usage Data: Pages visited, time spent on site, referral sources, and click patterns
• Location Data: General geographic location derived from your IP address (city/region level)

Information from Third Parties:

• We may receive information from business partners or advertising platforms like Google Ads regarding campaign performance
• If you interact with our social media accounts, we may receive basic profile information

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To schedule, perform, and manage appliance repair services
• Customer Communication: To confirm appointments, provide service updates, and respond to inquiries
• Business Operations: To manage our service records, warranties, and billing processes
• Website Improvement: To analyze website usage and improve user experience
• Marketing: To send relevant service information, promotions, or updates (with your consent where required)
• Legal Compliance: To comply with applicable laws, regulations, or legal requests
• Google Ads Compliance: To ensure our advertising practices comply with Google's policies regarding data collection and usage

4. Third Party Services

We use third-party services that may collect or process your information:

• Google Services: We use Google Analytics to understand website traffic and Google Ads for advertising. These services collect data as described in their respective privacy policies.
• Payment Processors: For processing payments, we may use third-party services that handle payment information securely.
• Communication Tools: We may use email service providers or messaging platforms to communicate with you.
• Business Tools: We use scheduling, CRM, or management software to organize our repair services.

These third parties have their own privacy policies governing how they handle your information. We encourage you to review these policies.

5. Cookies & Tracking Technology

Our website uses cookies and similar tracking technologies:

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality, such as remembering your preferences
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Advertising Cookies: Used to deliver relevant advertisements (e.g., Google Ads cookies)

Your Cookie Choices:

Most web browsers allow you to control cookies through their settings. You can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of our website.

Google Advertising Cookies:

We may use Google Ads and related tracking technologies to show you relevant ads. Google uses cookies to serve ads based on your prior visits to our website or other websites. You can opt out of personalized advertising by visiting Google's Ads Settings.

6. Data Sharing

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted partners who assist us in operating our business (e.g., payment processors, scheduling tools), subject to confidentiality agreements
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users
• Protection of Rights: To protect the rights, property, or safety of our business, customers, or others

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

7. Children Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request details about the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to legal requirements
• Opt-out: You can opt out of marketing communications at any time
• Restriction: You can request restriction of processing in certain circumstances
• Portability: You may have the right to receive your information in a structured, commonly used format

To exercise these rights, please contact us using the information in the "Contact Info" section below.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• Secure storage of physical and digital records
• Limited access to personal information on a need-to-know basis
• Regular review of our data collection, storage, and processing practices
• Encryption of sensitive data where appropriate

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

10. Non-Affiliation Disclaimer

We use replacement parts that meet or exceed original equipment specifications when available, but we do not claim to use "genuine" or "OEM" parts unless specifically stated.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes, we may provide more prominent notice, such as posting a notice on our website or contacting you directly.

We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

12. Contact Info

If you have questions about this Privacy Policy or our data practices, please contact us:

We aim to respond to all privacy-related inquiries within 7 business days.